FAQ

 

SHIPPING AND DELIVERY

WHERE CAN I FIND INFORMATION ABOUT TIMES, SHIPPINGS AND DELIVERY RATES?

For all informations on shipments, payments and returns, to indicate the order number in the e-mail subject is required.

Customer Service: Monday - Friday from 9.00am to 6.00pm

E-mail: c1rca@option.it

Telephone: +39 06 97 60 62 06

Mobile phone: +39 320 253 23 94 (call service, sms, WhatsApp, Telegram).



IN WHICH COUNTRIES CAN I RECEIVE THE ORDER?

We currently ship to: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Slovenia, Spain (50 of 52 province), Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Portugal, Romania, Sweden, Italy, San Marino, Vatican City, Malta, Cyprus, Ireland, United Kingdom, Canary Island (Spain), Norway, Switzerland.

 

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

No, we do not ship to PO boxes.



ORDERS

HOW CAN I KNOW IF YOU HAVE RECEIVED MY SUBMITTED ORDER?

You will receive an automatic confirmation by e-mail after submitting your online order.


I HAVE NOT RECEIVED MY E-MAIL CONFIRMATION YET. WHAT CAN I DO?

First of all check the spam folder of your e-mail. If you can't find the e-mail, contact c1rca@option.it.



CAN I CANCEL OR MODIFY MY ORDER ONCE SUBMITTED?

When your payment has been accepted and confirmed it can't be no longer modified. Contact our customer service if you need help: c1rca@option.it.

 

HOW DO I LEAVE A REVIEW?

After receiving your product, please give a feedback to us if you feel satisfied about our product. You can directly post a review in the product page purchased. Your support will be the great motivate for us.



INFORMATION ABOUT PRODUCTS AND COLLECTIONS

CAN I FIND THE LATEST COLLECTION ON C1RCA.EU?

The official C1RCA website offers a vast assortment of articles. Some items are subjected to availability. If you don't find what you need clic here



HOW CAN I CLEAN MY C1RCA SHOES?

We advise against putting your shoes in the washing machine: your C1RCAs may fade or lose color after washing and therefore the general use could be altered.


ARE FABRICS INDICATED AS "VEGAN FRIENDLY" MADE WITH ANIMAL LEATHERS?

Absolutely not! All materials used for the "vegan friendly" fabrics are 100% made with natural green or synthetic fibers.

 

WHERE ELSE CAN I FIND YOUR PRODUCT?

At this time C1RCA products are sold exclusively on our webshop and at select retailers. You can view their stockists here.



RETURNS AND REFUNDS

I RECEIVED A DEFECTIVE OR WRONG ITEM. WHAT SHOULD I DO?

We are sorry you received a defective or wrong item. Click here to make a return.
Only in this case, shipping cost will be on C1RCA expense.


CAN I CHANGE AN ITEM?

It is not possible to change the purchased products. If you wish to purchase a different product, please make a return clicking here and place a new order. You will receive the refund once the goods have returned and checked by our warehouse staff.


I PURCHASED A C1RCA ITEM IN AN OFFICIAL RETAILER STORE. CAN I APPLY THE RETURN POLICY OF THIS WEBSITE?

No, we do not accept returns for items purchased outside c1rca.eu. We suggest to contact your official retailer.


CAN I RETURN AN ITEM PURCHASED ON C1RCA.EU TO AN OFFICAL RETAILER PHYSICAL STORE?

C1RCA retailers can't accept returns from c1rca.eu. You can make a return clicking here.


PROMOTIONAL CODES

WHAT IS A PROMOTIONAL CODE AND HOW CAN I OBTAIN IT?

A promotional code is a discount voucher that we send random to our registered users as a gift. If you want to receive informations on promotions, other offers, having the chance to receive a promotional code, we suggest you to subscribe our Newsletter in the Home Page.


ACCOUNT AND NEWSLETTER

WHERE CAN I FIND THE C1RCA PRIVACY POLICY?

Personal data you issue to c1rca.eu are absolutely confidential. Your privacy is very important for us and we will not share or sell your informations. Subscribing C1RCA Newsletter is optional and you can unsubscribe at any time. For details read our Privacy Policy.

 

WEB SECURITY AND PAYMENTS

HOW CAN I PAY MY ORDER?

We accept payments through PayPal, which can be considered the most popular and safe payment platform in the World.

Furthermore we accept payment via credit card. We don't accept cash, check or cash-on-delivery (C.O.D).

 

ARE PRICES VAT INCLUDED?

All prices on this website are VAT included.

 

WILL I BE CHARGED DUTIES AND TAXES?

C1RCA is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.