Termini e condizioni del servizio
The following General Terms and Conditions of Sale govern the sale of products on our website ("c1rca.eu"). The products purchased on c1rca.eu are sold directly by C1RCA (the “Vendor”), company subject to the management and coordination of Option Distribution Srl, with registered office in Italy at via Marco Valerio Corvo, 44 Rome 00174, business register number, tax code and VAT number 10154431000. Requests for information should be made through our Customer Care service. For further assistance, please go to our Customer Care area where you will find information on purchases, shipping, refunds and returning products purchased on c1rca.eu.
1. Our Business Policy
The Vendor offers products for sale on c1rca.eu and its e-commerce business services are available exclusively to its adult end users, i.e. "consumers".
“Consumer" means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a "consumer", please do not buy any products on c1rca.eu.
The Vendor reserves the right not to accept purchase order proposals received from users who are not "consumers", and any other order proposal that does not comply with its business policy, such as order proposals for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the Vendor will inform the user that the order proposal has not been accepted.
The order proposals transmitted to the Vendor and the returns made by the users must also match with normal consumer needs. The Vendor monitors the number of order proposals and returns.
These General Terms and Conditions of Sale exclusively regulate the transmission by the users of c1rca.eu and the acceptance by the Vendor of order proposals relating to products on c1rca.eu.
The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on c1rca.eu via links, banners or other hypertext connections. Before sending orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of c1rca.eu and third parties.
2. How to execute a sale contract with the Vendor pursuant to Italian Legislative Decree no. 70 of 9 April 2003
To execute a contract of sale for one or more products on c1rca.eu, you must fill out the online purchase order proposal form and send it electronically to the Vendor, following the relevant instructions.
Before sending your order proposals, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy, print a copy using the print option and keep it safe for your own personal use. In accordance with article 51, section 7 of Italian legislative decree no. 206 of 6 September 2005 (the "Consumer Code"), before sending your order proposal to the Vendor, we will provide you with a summary of the commercial and contractual conditions that will apply to your order proposal, a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor's information, address and how to contact the Vendor, and the timeframe within which the Vendor – once it has accepted your order proposal – will deliver the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. If relevant, you will also be informed of whether you will have to bear the cost of returning the products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and also remind you that you can use the independent dispute resolution service “RisolviOnline” provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, as well as the option of using the European Commission's platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
On the confirmation page of the receipt of the order proposal, which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of the main characteristics of each product indicated in the order proposal, the price (including all applicable fees and taxes), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
Your order proposal is an irrevocable offer to buy the products. Before submitting the order proposal form, you will therefore be asked to identify and correct any possible input errors.
Upon submission of an order proposal form, the Vendor will email you a message confirming receipt of your order proposal. This email is an acknowledgement that the Vendor has received your order proposal, and does not confirm acceptance of it.
The contract shall be deemed concluded when the Vendor accepts your order proposal. The Vendor will send you a second email confirming the acceptance of the order proposal and the dispatch of the products. This email will include a copy of these General Terms and Conditions of Sale and a summary of the Return Policy.
The order proposal form sent to the Vendor will be filed in our database for the time required to process it and as stated by law. You may access your order proposal form in the My Orders section.
English is the language used for finalising the contract with the Vendor.
The Vendor may not accept order proposals that do not provide sufficient guarantees of solvency, are incomplete or incorrect, or if the products are no longer available.
In this event, we shall inform you via e-mail that the contract has not been executed and that the Vendor has not accepted your purchase order proposal, specifying the reasons thereof. If the products displayed on c1rca.eu are no longer available or for sale at the time your order proposal is received or fulfilled, then the Vendor shall inform you of the unavailability of the products you wish to purchase within thirty (30) days from the day after you submitted your order proposal to the Vendor. If you have already paid for the products, the Vendor will refund the amount paid without undue delay and the contract between the parties will be deemed terminated.
The Vendor reserves the right not to accept order proposals in the cases outlined in sub-section 1.3.
By submitting an order proposal form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order proposal form for the purchase of products on c1rca.eu.
3. Guarantees and product price indication
The website yoox.com exclusively sells luxury and top-quality products. These products are purchased by C1RCA directly from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. Only vintage products, which are sold in a specific area on c1rca.eu, may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, C1RCA will specify the preservation conditions of the products if different from the standards set by the market.
The main characteristics of the products are shown on each product page on c1rca.eu. The images and colours of the products displayed on c1rca.eu may not correspond exactly to the true garments due to the Internet browser or monitor used.
Prices are subject to change. Please check the final price before sending your order proposal form. In the event of a recognizable error in the indication - by YNAP - of the product price or calculation of the amount requested at payment, YNAP will not accept the order proposal and contact the user to offer them the opportunity to send a purchase order proposal for the product(s) at the correct price.
The Vendor cannot accept purchase requests from countries not listed on the splash page.
All products come with an identification tag with a disposable seal attached.
All products sold by the Vendor are covered by a twenty-four (24) month guarantee for lack of conformity, as provided by the applicable law. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order proposal form. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
5. Shipping and delivery
For information about product shipping and delivery procedures, please visit the Customer Care area. Please read this section carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale and, consequently, it shall be assumed that you have fully read and accepted them when you submit your order proposal.
6. Refund times and procedures
Regardless of the payment method used, the full or partial refund will be processed by the Vendor as quickly as possible and, in any case, within fourteen (14) days of the date the Vendor was notified of your decision to withdraw, once full compliance with the return procedures and the returned products have both been verified.
The Vendor will refund you using the same payment method you used for purchasing the returned products, unless you have expressly agreed with the Vendor on a different payment method and under the condition that you will not be subject to any additional charge as a consequence of the refund. If the recipient of the products indicated in the order proposal form is different from the individual who made the payment for such products, and if the right to withdraw from the sale contract is then exercised, the refund will be made by the Vendor to the individual who made the payment.
The credit's value date will be the same as the original debit. You will not, therefore, suffer any losses in terms of bank interest.
Please also read, if you haven't already done so, our General Terms and Conditions of Use.
8. Governing law and dispute resolution
Without prejudice to the application of the mandatory consumer protection provisions, the General Terms and Conditions of Sale are governed by Italian law and in particular by the Italian Consumer Code and by Italian legislative decree no. 70 of 9 April 2003 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market").
In the event of a dispute between the Vendor and an end user arising from the General Terms and Conditions of Use, the Vendor agrees to and accepts the RisolviOnline dispute resolution service. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which facilitates an amicable solution to disputes with the help of a neutral and competent online ADR entity. For information on RisolviOnline's rules or to send a dispute resolution request, please visit risolvionline.com.